Orlando Oral & Facial Surgery: Dean Whitman, DMD

Reviews

• Mark L.

  Dec, 01 2018
  ★ ☆ ☆ ☆ ☆
  I was referred for an implant, not covered by my plan. I went in for a $350 CT scan (patient pay) and was told I would see the doc for quick consult. When I arrived and after the scan I was told the doc doesn't see patients after a scan, despite insisting that was the plan discussed with the referring doc. I left without seeing doc despite insisting it was arranged. On the drive home, doc Whitman called and apologized for not telling his staff he was to see me and said we could consult over the phone.
  
  I called the next day and asked how much roughly the procedure would cost since I was out of pocket, and then was told they would get back with me. A week of following up with two different people who did not return my calls finally got me the answer that medically and ethically the doc felt giving prices in advance wad something he could not do without an in office consult. I reminded Dorothy that the doc said we could do it over the phone and all I'm asking for is an estimate and she said not without coming back in.
  
  I asked for the doc's voicemail to leave him a message and she says there was none. So basically this office required payment in full before a procedure, but couldn't tell me the amount until I came back and paid for a consult? This is unprecedented in this or any other business proven by the fact that the very next office I called gave me a rough price having never seen me even once. Beware, they may be good surgically, but I'll never find out because their office policies are murky at best.
  
  
• Susie Holguin

  Apr, 20 2018
  ★ ★ ★ ★ ★
  The entire staff is customer centric. They are friendly, courteous and extremely helpful!!

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