Staples

Reviews

• Roger Baker

  Dec, 06 2017
  ★ ★ ☆ ☆ ☆
  This used to be my go-to place for office supplies, but lately they have disappointed. I ordered something online to be shipped to store. I got confirmation it shipped and they said they would notify me when it arrived. I was never notified. I called and they said it was there for days but they did not have my contact info. They had email address and phone number with the order. I received the email saying it shipped. Why did I not get an email when it arrived? There are major holes in their workflow technology. Secondly, I went to get a chair they had in stock according to their website. They could not find one so they walked me to the kiosk where I could order it and the store would have it the next day. After ordering, the employee walked me to the cashier where I paid. I called the next day, chair did not arrive, called the following day, and so on, and so on. They just told me to be patient. Order tracking yielded an error, invalid order number or something. I went to the store to cancel the order and it was a big ordeal. Order was never placed despite them taking my money. It took phone calls to some other Staples company, and many other phone calls to resolve. I spent over an hour on the phone and days to resolve. In short, if it is not in stock where I can touch it, I will not buy.

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